A recruiter should develop a means for getting the
information to families.
• How do you share information?
• What do you need to remember when communicating this
information to families?
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Trainer's Note
Facilitate discussion of how participants currently share information about services available. Check for guidance in the state manual, if desired. Encourage participants to record any suggestions they may wish to implement on their Outline (p. 2).
Discussion Points
How do you share information?
Is a brochure provided to each family listing all available services alphabetically or by category?
Let participants know that a sample brochure can be found in the National ID&R Manual, Appendix IV if the state does not have its own.
Do you leave contact info only for a specific organization when you are meeting with a family, so as not to bombard them with too many organizations at one time?
Do you direct families to contact your office when a need arises?
What do I need to remember when communicating this information to families?
Use commonly used words and terms.
Connect the program services to the needs of the family.
Know the details of the program and communicate them well. Is there a cost involved? If so, how much?
Assure families that personal information will be kept confidential.
