Communication Barriers
• Perception – The way you think about or understand
someone or something.
• Recruiter says to parent, “Did you make a move this
summer?”
• What could be the parent’s perception of this question?
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Trainer’s Notes
Share the following communication barriers and ask participants to write them down in their Outline:
Perception
Word Choice
Verbal Emphasis
Internal Inferences
External Inferences
Read the first barrier and its definition from the screen.
Click to show participants an example of what this communication barrier would look like in the MEP.
Ask participants to read the example and consider the question.
Ask participants to share their thoughts as a whole group.
Ask participants to reword the question using more specific language. Have them share their responses with the whole group.
Discussion Points
The parent may think we are asking them if they moved residences.
The parent may not have any idea what we mean by this question, but they do not want to ask for clarification so their response will not be accurate.