• Internal Interference – Thoughts or emotions that cause
us to hear a message in a way other than it was intended.
• Can you give an example of when this happened to you?
Either as a listener or as a speaker?
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Trainer’s Notes
Read the fourth communication barrier and its definition from the screen.
Click to show participants the question and ask them to share their thoughts as a whole group.
Read and discuss the following examples:
A husband and wife have just had an argument when you show up at their home for a COE interview. The mother is visibly upset and is unclear on details about the move.
When you show up on a family’s doorstep to conduct a COE interview, the parents are quiet and reserved, providing you with very little information and wanting to know with whom you will be sharing their information. You hear one parent whisper something about immigration and realize they did not understand what you said about the MEP.
Talking Points
Internal interference can take place when a speaker or a recipient is preoccupied with thinking about another topic, has preconceived notions about the intent of the speaker, or is angry or upset.
It is important to be aware of possible internal interference that may keep the listener from receiving the message that is meant to be conveyed.
