Body Language
• Eye contact
• Physical contact
• Gestures
• Posture
27
- Understanding your own body language is just as important as understanding the body language of someone with whom you are speaking.
- Maintaining eye contact while speaking may be a sign of honesty and openness in one culture, whereas in another it may demonstrate a lack of respect or even confrontation.
- Some cultures will use lots of physical contact and hand gestures when speaking, while others may cross their arms over their chest or stand with a rigid and more formal posture.
